Returns and Refunds Policy
Customer satisfaction is our number one priority. All refunds will be done confidentially between the Crystal Clear Skincare team and client. If the client is unsatisfied with the products purchased it can be returned to us. Refund, product replacement or credit will be arranged between parties. Please note that delivery costs cannot be refunded as the policies thereof are per the courier company. Products returned must be discussed within 7 days of delivery, packaged and unused, unless prearranged between client and Crystal Clear Skincare team. The purchase price will be refunded or credited upon receiving the unwanted product and we have confirmed its arrival.
The cost of the return of any product or parcel fall under the client’s responsibility. PLEASE TAKE NOTE: If Crystal Clear Skincare Clinic is responsible for sending the incorrect products or damaged products, pick up and return costs, as well as product swaps will be covered by Crystal Clear Skincare Clinic as per our Returns Policy.
Please return products with the original labels and packaging in which your order was delivered. If the packaging has been discarded of, please contact the Crystal Clear Skincare team for instructions. Where more that one parcel is involved, please ensure that they are securely put together to avoid separation.
PLEASE TAKE NOTE: The above processes must be carefully followed to avoid delaying the process. In addition, we will NOT be held liable for any refund if the product/s are not returned to Crystal Clear Skincare Clinic and packaged as discussed and agreed upon.
Crystal Clear Skincare Clinic also has the right to NOT refund a returned product without original packaging or safe packaging if fowl play is suspected or hasn’t been discussed and agreed upon by all parties.
Furthermore, Crystal Clear Skincare Clinic will NOT process a refund on defective or incorrect products should the above procedures and process not be correctly followed as set out in this policy.
Should you wish to be refunded for purchased products contact the Crystal Clear Skincare team to make your request. Once the product/s have been received we will make an EFT payment within 7 hours directly to your account, provided the above procedures have been followed. Kindly add your Banking details to the returned product/s.
All products need to be sent back to the following address:
Crystal Clear Skincare Clinic, Shop no.4, The Parks Shopping Centre, Corner Jan Smuts and Wells Avenue, Parkwood, Johannesburg, 2193.